Claims Overview

At Bluefire, we understand being involved in an accident is stressful enough. We want to make sure the process is as seamless possible. The first step is filing a claim. We have a simple online form that you can access 24/7 to report your claim. Once submitted, a claims representative will respond within 24 hours.

If you would prefer to call to submit a new claim or if you need to check the status of an existing claim by phone, please use the following phone numbers:

800-877-0226 (Alabama, Louisiana, Mississippi, South Carolina, Illinois, Indiana)
Hours of operation: 8:00 a.m. – 6:00 p.m. CST

800-877-5709 (Arizona, California, Washington)
Hours of operation: 8:00 a.m. – 6:00 p.m. PST

800-424-9514 (Texas)
Hours of operation: 8:00 a.m. – 6:00 p.m. CST

If you need to mail documents, please send them to:
AFA Claims
PO Box 143279
Irving, TX 75014

If you need to email any claims documents and/or photos, please send them to: claimsdocs@bluefireins.com

Prior to sending your email, please reference your claims number.

Customer Service866-424-9511