Last Update: September 1, 2023
Your privacy is important to us, and we know that you care about what happens to the information you provide to us or that we collect through our website, mobile applications, online advertisements, telephone and email communications, and other online and offline interactions (our “Systems”). We have provided highlights below regarding how we collect, use, and share your information. This statement applies only to our Systems and does not apply to third-party sites. Click [here] to see our full Privacy Statement.
Bluefire Insurance primarily handles information subject to financial privacy laws, such as the Gramm-Leach-Bliley Act and similar state laws (“Financial Information”). The privacy notice on this page contains information about how we handle such Financial Information and other information collected through our Systems. In the limited situations when we handle non-Financial Information about California residents subject to the California Consumer Privacy Act (“CCPA”), please see our separate CCPA Privacy Notice for more information about our data practices.
This Privacy Statement applies to our collection, use, and disclosure of information from and about you through this website, our mobile applications, online advertisements, telephone and email communications, and other online and offline interactions (collectively, our “Systems”).
This Privacy Statement does not apply to third-party websites that may be accessible through hyperlinks on this website. Third-party websites have their own privacy statements that we encourage you to review. Linking to a third-party site does not mean that we endorse the site, any products or services described on the site, or any other material contained on that site. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites. Please review the privacy statements on those other websites to see how they handle your information.
We may update or modify this Privacy Statement from time to time at our sole discretion, and the date of the most recent update will be displayed at the top of this page. We encourage you to visit this area frequently to stay informed. We will notify you of any material changes to this Privacy Statement by posting an update on our website or in another appropriate manner.
We may obtain information about you from various sources. We may collect information when you provide it directly at or through our Systems. We may also collect information about you from third parties. When you use our Systems, we may also collect certain information about your device or usage by automated means or by using technologies such as cookies, web server logs, and web beacons.Information that You or Others Provide
You may choose to provide information to us in a number of ways, such as when you request a quote, apply for a policy, purchase insurance, contact us, file a claim, request service, register on our Systems, post or provide content, or otherwise interact on or with our Systems. In the course of an insurance transaction, we may collect information about you from third-parties. The types of information you or others may provide to us include:
If you provide us with information regarding another individual, we will assume that you have that person’s consent to give us his or her information.Information Collected Automatically
When you visit our Systems or our online advertisements, utilize our services, open an email that we send you, or interact with communication features on our Systems, we may collect information about your usage or device by automated means. Some of the technologies we use to collect information automatically include:
These technologies may collect information about your or your device, such as demographic data, browser type, MAC address and other device information, operating system type and settings, domain, the address of the web page that linked you to our Systems, IP address, cookie ID, device ID, AdID, pages visited, whether you have visited us before or are new to the Systems, activities conducted on the page (such as search queries), and the day and time of your visit. This information may be correlated to other data that identifies you specifically. We also collect information about you and your interactions with social media and other third-party websites, which we may merge or enhance with other information we collect about you for the purposes described in this Privacy Statement.
We may disclose information to third parties or allow third parties to directly collect information using these technologies on our Systems, such as social media companies, advertising networks, companies that provide analytics including ad tracking and reporting, security providers, and others that help us operate our business and Systems.
At this time, we do not honor “do not track” signals from website browsers. However, you may refuse or delete cookies using your browser settings. If you do, some of the functionality of our Systems may be impaired. Please refer to your browser Help instructions to learn more about how to manage cookies and similar technologies. If you change computers, devices, or browsers; use multiple computers, devices, or browsers; or delete your cookies, you may need to repeat this process for each computer, device, or browser. Some of the third parties we work with participate with the Digital Advertising Alliance (“DAA”) and Network Advertising Initiative (“NAI”). The DAA and NAI provide mechanisms for you to opt out of interest-based advertising performed by participating members at http://www.aboutads.info/choices/ and https://optout.networkadvertising.org/. Opting out of interest-based advertising will not opt you out of all advertising, but rather only interest-based advertising from VW or its agents or representatives.
ATTN: Customer Service Escalations Team
4630 Border Village Rd., STE 2018 San Ysidro, CA 92173
The request must include your name, address, policy number, and your notarized signature.
If you are a Financial Customer and a resident of one of the following states, you may have additional rights with respect to your Financial Information as described in this section.
CALIFORNIA RESIDENTS. Important Privacy Choices for California Residents. If you are a resident of California, we will not disclose your Financial Information with any non-affiliated companies for marketing unless the disclosure is otherwise permitted by law or you give us your express prior consent. We may also disclose your Financial Information for marketing purposes to affiliated companies, and to non-affiliated companies with which we have contracts to provide financial products or services to you, but not until we provide you with an opportunity to opt-out of such disclosure and you do not opt-out. Nothing in this Privacy Statement limits any rights California residents may have under California state law.
To exercise your California opt-in and opt-out rights related to our disclosure of your Financial Information for marketing purposes, please click here.
MONTANA RESIDENTS. If you are a resident of Montana, we will not disclose your Financial Information to non-affiliated companies for their marketing purposes unless the company has an insurance license, you authorize us to do so, or as permitted by law.
NEVADA RESIDENTS. If you are a resident of Nevada and do not want to receive sales calls from us, you may ask to be placed on our internal do-not-call list. You may make this request by emailing us at firstname.lastname@example.org providing your name, address, and the telephone numbers you wish to include on the list. If you have questions, you may contact us or you may contact the Nevada Attorney General at: 555 E. Washington Avenue, Suite 3900, Las Vegas, NV 89101; 800-434-9989; or BCPINFO@ag.state.nv.us.
RESIDENTS OF NEW MEXICO, NORTH DAKOTA, AND VERMONT. If you are a resident of New Mexico, North Dakota, or Vermont, we will not disclose your Financial Information to non-affiliated companies unless you expressly authorize us to do so. This does not prohibit us from disclosing your Financial Information to third parties that perform business services for us or that assist us in servicing your policy or fulfilling a request made by you, or as otherwise permitted by law.
You may also “opt-out,” or unsubscribe, from our newsletters, special offers or discounts, or other marketing communications by following the unsubscribe instructions in any e-mail or other communication you receive from us. After doing so, you will not receive future promotional emails unless you purchase a new policy, enter a contest, or sign up to receive newsletters or emails. Please note that even after you unsubscribe, we may still disclose information as permitted or required by law including, but not limited to, service-related announcements, important information about your policy, state-required notices, and other non-marketing communications about your account or insurance, and you may continue to receive marketing emails from third parties with whom we have shared your information. You will need to contact those third parties in order to opt out of future email marketing communications from them.
We store data for as long as it is necessary to provide the products and services described in this Privacy Statement and for our internal business purposes. If you would like us to delete information, you may contact us using the information below and we will take reasonable efforts to accommodate your request.
We are committed to working with you to obtain a fair and rapid resolution of any queries, complaints, or disputes about privacy. If you have any other questions or comments regarding our privacy practices, please call us at 877-214-0149 toll free for more information.